Shipping Policy

This Shipping Policy outlines how orders are processed, shipped, and delivered when you purchase from Anthropoiid, a silver jewellery brand based in Mumbai, Maharashtra, India.

By placing an order on our website, you agree to the terms outlined in this Shipping Policy.

1. Order Processing

At Anthropoiid, all our products are made to order unless stated otherwise. This means each item is specially crafted after your order is placed.

Orders are processed only after successful payment confirmation.

Processing time may vary depending on:

  • Product type and design complexity
  • Order volume
  • Customisation requirements (if any)

2. Shipping Locations

We currently ship jewellery across India.

International shipping is not available at this time but may be introduced in the future. Any updates regarding international shipping will be reflected on this page.

3. Estimated Delivery Timelines

Delivery timelines begin after the product has been processed and dispatched.

Estimated delivery timelines are as follows:

  • Mumbai: 2–4 business days
  • Rest of India: 3–7 business days
  • International Orders (when available): 7–21 business days

Please note:

  • These timelines are estimates only
  • Delivery times may vary depending on location and courier service availability

4. Shipping Charges

Shipping charges, if applicable, will be displayed at checkout before payment confirmation.

Additional charges may apply for:

  • Express delivery requests
  • International shipping (when available)
  • Custom or special orders

5. Order Tracking

Once your order has been shipped, you will receive tracking details via email or SMS.

Customers are responsible for tracking their shipment using the provided tracking information.

6. Delivery Delays

While we aim to deliver orders within the estimated timelines, delays may occur due to factors beyond our control, including:

  • Courier service delays
  • Weather conditions
  • Public holidays
  • Operational disruptions
  • Incorrect or incomplete shipping details

Anthropoiid shall not be held liable for delays caused by third-party courier partners or circumstances beyond our reasonable control.

7. Delivery Issues

Customers are responsible for providing accurate and complete shipping details at the time of placing an order.

Anthropoiid will not be responsible for delivery failures due to:

  • Incorrect address
  • Incomplete address details
  • Failed delivery attempts

If a shipment is returned to us due to the above reasons, re-shipping may be subject to additional charges.

8. Damaged or Tampered Packages

If your package appears damaged or tampered with at the time of delivery, we strongly recommend that you:

  • Record a video while opening the package
  • Take clear photos of the packaging and product
  • Contact us within 48 hours of delivery

This is necessary for us to investigate the issue and provide an appropriate resolution in accordance with our Return & Refund Policy.

9. Contact Information

For any shipping-related queries or concerns, please contact:

Anthropoiid
Mumbai, Maharashtra, India
Email: shopanthropoiid@gmail.com
Phone: +91 9769871803